Creating Service Level Agreements

A service level agreement defines the level of service expected by a customer. A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. To create a service level agreement with Revv:

Follow these steps to create effective business documents:

1. Click Documents from the left navigation bar.
2. On the Documents page, click Create document.
      
3. The next step is to decide whether you want to choose a pre-made template or from scratch.
4. Select an existing service-level agreement template to create your document from a template or click Make Your own document to create a normal document, or click and upload an existing document.
   Note: Revv supports both Form-based and Editor-based templates. It is easy for you to use an existing template to create your quote.
5. Enter a name for your document in the Edit Document Name field (at the top left of the page), the document gets saved in the entered name.
6. Use the Document blocks on the right pane to design the document the way you want. Drag and drop Text, Table, Quote Table, Image, Page Break, Empty Space blocks to the document.

It's super quick to use an existing template that your organization has made available for you. If your SLA is based on a form-based template, you can only fill in form fields and make no other changes. If your SLA document is based on an editor-based template, you get more flexibility in making edits to your document.